Privacy Policy

Last updated: 30.01.2025

This Privacy Policy explains how Tenetic ("we," "us," or "our") collects, uses, and shares your information when you use our mobile application, website, and services (collectively, the "Service"). By using the Service, you consent to the collection and use of your information as described in this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words with capitalized letters have specific meanings as defined in this Privacy Policy, whether they appear in singular or plural.

Definitions

• Account – A unique account created for you to access our Service and its features.
• Company ("we," "us," or "our") – Refers to Tenetic, the provider of the Service.
• Cookies – Small text files placed on your device to store information about your browsing activity and preferences.
• Data Controller – The entity responsible for determining the purposes and means of processing personal data under the GDPR.
• Device – Any device capable of accessing the Service, including but not limited to smartphones, tablets, and computers.
• Personal Data – Any information that identifies or can be linked to an identifiable individual.
• Service – The Tenetic mobile application, website, and related services.
• Service Providers – Third-party companies or individuals that assist in providing and analyzing the Service.
• Usage Data – Information collected automatically through your interactions with the Service, such as IP address, browser type, and time spent on the Service.
• You – The individual accessing or using the Service.

2. Collecting and Using Your Personal Data

2.1. Age Consent

Tenetic is intended for users aged 13 and older. If you are under 18, you must obtain parental or legal guardian consent before using the Service. If you believe someone under 13 is using Tenetic, please contact us at team@teneticapp.com so we can take appropriate action.

2.2. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide personally identifiable information that can be used to contact or identify you. This may include:

• Full name
• Email address
• Phone number
• Username and profile information
• Profile picture (if uploaded)
• Birthdate (to confirm eligibility)

Usage Data

We automatically collect usage data when you interact with the Service. This may include:

• IP address and general location
• Device type and browser version
• Pages visited, time spent on each page, and interactions within the app
• App usage logs, including crashes and errors
• Approximate location based on IP address
• The frequency of your interactions with other users

Contacts Access

If you grant access, we may collect contacts from your device to help you connect with friends on Tenetic. This feature allows us to suggest friends who are already on the platform. You can revoke this access at any time in your device settings.

3. How We Use Your Data

We use the collected data to:

• Provide, operate, and maintain our Service
• Improve and personalize your experience
• Enhance security and prevent fraudulent activities
• Send important updates, notifications, and promotional content
• Analyze trends and improve overall service performance
• Ensure compliance with applicable legal and regulatory requirements

We do not sell your personal data to third parties. Any data sharing is strictly for improving the quality and security of the Service.

4. Sharing Your Data

We may share your data in the following circumstances:

• With service providers: We collaborate with third-party vendors for data hosting, analytics, and customer support services.
• For legal compliance: We may disclose your information if required by law, government authorities, or legal processes.
• Business transfers: If Tenetic undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity.
• With your consent: We may share information for other purposes only with your explicit consent.

5. Retention of Your Data

We retain your personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we will remove your data from active databases but may retain necessary records as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Store login credentials and session preferences
• Track user interactions for analytics and service improvement
• Detect and prevent security threats

You can manage or disable cookies through your browser settings, but doing so may affect certain functionalities of the Service.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Under GDPR (for users in the EU):

• Right to access: Request a copy of your personal data.
• Right to correction: Update inaccurate or incomplete information.
• Right to deletion: Request the deletion of your data.
• Right to restrict processing: Limit how your data is used.
• Right to data portability: Obtain your data in a structured format.
• Right to object: Opt out of certain processing activities.

To exercise your rights, contact us at team@teneticapp.com.

8. Security of Your Data

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is completely secure. We encourage users to take appropriate security precautions, such as using strong passwords.

9. Children's Privacy

Tenetic does not knowingly collect data from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes by posting the updated policy on our website and sending an email notification when required.

11. Contact Us

For any questions regarding this Privacy Policy, you can contact us at:

Email: team@teneticapp.com

We are committed to ensuring your privacy and will do our best to address any concerns.